# Welio — documentation

> Welio (welio.eu) is an AI assistant for websites and webshops, built on Claude AI, EU-hosted and GDPR-first. It learns your content in minutes and answers visitors 24/7 in their language, with source links, product recommendations, lead capture, human handover and AI email replies. Developed by IFCLab.

## Getting started
- [Installing the Welio widget on your website](https://welio.eu/docs#installing-the-welio-widget-on-your-website): Go to Publish in your Welio Console and copy the one-line snippet, then paste it right before the closing </body> tag of your website: <script src="ht
- [Installing on Shopify, WooCommerce, Shoprenter or UNAS](https://welio.eu/docs#installing-on-shopify-woocommerce-shoprenter-or-unas): Welio has official plugins for the major platforms.
- [Installing via Google Tag Manager (GTM)](https://welio.eu/docs#installing-via-google-tag-manager-gtm): You can add Welio without editing your site's code by using Google Tag Manager.
- [Adding knowledge so the assistant can answer](https://welio.eu/docs#adding-knowledge-so-the-assistant-can-answer): Your assistant only answers from the knowledge you give it.
- [Importing your website automatically](https://welio.eu/docs#importing-your-website-automatically): On the Website page paste your site URL and Welio crawls it, reading your pages and building the knowledge base automatically.

## Customize your assistant
- [Customizing the widget - appearance, theme and position](https://welio.eu/docs#customizing-the-widget-appearance-theme-and-position): On the Design & personality page you control how the widget looks, and changes appear on your site right away, on every plan.
- [Floating bar for mobile](https://welio.eu/docs#floating-bar-for-mobile): Instead of a round chat bubble you can switch on a slim floating bar - a horizontal prompt inviting visitors to chat, which works especially well on m
- [Setting the personality and instructions](https://welio.eu/docs#setting-the-personality-and-instructions): The Personality / tone field on the Design page is where you tell the assistant how to sound and behave - friendly or formal, what to emphasize, what 
- [Conversation starters](https://welio.eu/docs#conversation-starters): Conversation starters are one-tap example questions shown when a visitor opens the chat, like 'How much does it cost?' or 'Do you ship to my country?'
- [Languages the assistant speaks](https://welio.eu/docs#languages-the-assistant-speaks): The assistant replies in the language your visitor writes in.

## Channels
- [Connecting email so the AI replies to customer emails](https://welio.eu/docs#connecting-email-so-the-ai-replies-to-customer-emails): On the Email AI page connect your support mailbox.
- [Connecting Messenger, Instagram and WhatsApp](https://welio.eu/docs#connecting-messenger-instagram-and-whatsapp): Besides the website widget, from the Starter plan you can connect social channels so the same assistant answers there too.
- [Turning on voice input](https://welio.eu/docs#turning-on-voice-input): Voice input lets visitors speak to the assistant through a microphone button in the widget, available from the Starter plan.
- [Live web search - how it works](https://welio.eu/docs#live-web-search-how-it-works): On Growth and above the assistant can look things up on the live web when your knowledge base does not have the answer.

## Conversations & leads
- [Collecting leads](https://welio.eu/docs#collecting-leads): Turn on Lead collection on the AI Actions page.
- [Sending new leads to Zapier, Make, Klaviyo or your CRM (lead webhook)](https://welio.eu/docs#sending-new-leads-to-zapier-make-klaviyo-or-your-crm-lead-we): On the AI Actions page, under notifications, paste a Lead webhook URL.
- [Live chat - taking over from the AI](https://welio.eu/docs#live-chat-taking-over-from-the-ai): Welio is AI-first: the assistant handles most chats, and offers a human only when the visitor asks or when it cannot help.
- [Reading conversations and the Inbox](https://welio.eu/docs#reading-conversations-and-the-inbox): Every chat and email conversation is stored in the Inbox with full history.
- [Unanswered questions - making the assistant smarter](https://welio.eu/docs#unanswered-questions-making-the-assistant-smarter): When a visitor asks something your knowledge base does not cover, Welio logs it on the Unanswered page.

## Webshop & personalization
- [Weli Match - the personal shop assistant add-on](https://welio.eu/docs#weli-match-the-personal-shop-assistant-add-on): How to get it: Settings -> Extras -> "Weli Match" - pick the bot and order.
- [Product recommendations and order-status lookup](https://welio.eu/docs#product-recommendations-and-order-status-lookup): Two webshop features are set up on the Products and AI Actions pages.
- [Personalization setup - greeting by name and returning customers](https://welio.eu/docs#personalization-setup-greeting-by-name-and-returning-custome): Personalization is a Pro-plan feature: the assistant greets a logged-in customer by name, can reference their recent orders, and suggests relevant pro
- [Passing the logged-in customer on Shopify or a custom site](https://welio.eu/docs#passing-the-logged-in-customer-on-shopify-or-a-custom-site): On platforms without our plugin you add a tiny snippet that tells the widget who is logged in.

## Account & billing
- [Changing your plan](https://welio.eu/docs#changing-your-plan): Go to Plans & Usage and pick a plan.
- [Monthly conversation limit - what happens when you reach it](https://welio.eu/docs#monthly-conversation-limit-what-happens-when-you-reach-it): Each plan includes a monthly conversation quota (for example 200 on Starter, 750 on Growth).
- [Billing, invoices and payment](https://welio.eu/docs#billing-invoices-and-payment): Your invoices are listed on the Billing tab, in EUR.
- [Inviting team members](https://welio.eu/docs#inviting-team-members): On the Team tab you can invite colleagues to handle the Inbox together.
- [Removing the welio.eu branding](https://welio.eu/docs#removing-the-welio-eu-branding): On plans that allow it you can hide the small 'welio.eu' line at the bottom of the widget.

## Trust & security
- [Data, security, privacy and GDPR](https://welio.eu/docs#data-security-privacy-and-gdpr): Welio is EU-hosted and privacy/GDPR-first.
- [Which providers process the data (subprocessors)](https://welio.eu/docs#which-providers-process-the-data-subprocessors): Welio keeps the list of providers it relies on short and EU-first.
- [Cookies and the chat widget](https://welio.eu/docs#cookies-and-the-chat-widget): The Welio widget is cookie-free: it sets no cookies and stores nothing in the browser's local storage.
- [Loading the widget under a strict Content-Security-Policy (CSP)](https://welio.eu/docs#loading-the-widget-under-a-strict-content-security-policy-cs): If your site uses a Content-Security-Policy, allow the Welio widget with these directives: script-src https://welio.eu (loads widget.js); connect-src 

## Get help
- [Contacting Welio support](https://welio.eu/docs#contacting-welio-support): If you cannot find an answer, email hello@welio.eu and a colleague will help.

## More
- [Which features come with which plan](https://welio.eu/docs#which-features-come-with-which-plan): - Infinity (custom): unlimited conversations and products, custom integrations, dedicated onboarding and SLA.